Distribution Support Services Procedure

The Parties agree to comply with the following guidelines and/or requirements to manage the flow of stock and liability:

Shipping Fees

A standard delivery fee of R199 applies to all Samsung device shipments.

Dispatch

1. Daily dispatch (excluding Public Holidays, Sun, Sat - unless arranged in writing to do so).
2. Morning and afternoon dispatch of Client’s Goods from the Warehouse.
3. Once all items in Clients' order are ‘in stock at JHB warehouse’ and are not in ‘Order on Hold’/ ‘Awaiting Stock’ status, will be dispatched by 3pm on the same day.
4. By agreement, able to set up a pick/packing and dispatch team for specific days/event e.g., the Saturday before Christmas.

Unsellable Items (Our Returns & Refund Policy, Warranties)

1. If Client’s goods are received in damaged packaging, the Service Provider will contact the client to ascertain as to whether items must be brought in as sellable or unsellable stock.
2. Client must respond within 2 business days once being notified, failing which the said client’s goods shall be marked as unsellable and shelved
   appropriately.
3. Unsellable stock can be sent to the client’s desired address as per the normal outbound procedure.

Delivery

1. Next Day: Dispatched on that day for next day delivery - and marked accordingly.
2. Weekend: To be placed on a special/specific weekend pallet - and marked accordingly once confirmation has been received.
3. POD scanning to be done on the same day by courier where possible.

For any inquiries, please contact us on WhatsApp: 060 015 0023.

 Or email us at online@melonmobile.co.za