Terms of service

Melon Devices

Terms Of Service

For full policies, please visit: https://devices.melonmobile.co.za/

1. General Overview

Melon Devices supplies smartphones through the Melon Mobile platform. By purchasing a device, you accept the terms set out below, including shipping, returns, and warranty conditions.

These terms apply to both Samsung (new) and pre-loved iPhone devices.

2. Orders & Payment

Orders are processed once full payment has cleared.

Orders placed before 12:00 (SAST) are processed the same business day.

Pre-orders and backorders will ship once stock becomes available. Estimated dates will be communicated.

3. Shipping & Delivery

Flat Delivery Fee: R199 per device.

Standard and express shipping available via trusted couriers.

Delivery time varies by region (typically 2–5 business days).

Customers must provide a valid physical address and ensure someone is available to receive the order.

Once dispatched, you will receive a tracking link via email or SMS.

For full delivery timeframes and courier FAQs, visit:

www. devices.melonmobile.co.za

 

4. Packaging & Condition

All devices are shipped in sealed, tamper-proof packaging.

Lithium battery shipments comply with UN3481 safety regulations.

If packaging is damaged on arrival, please notify Melon within 48 hours with photographs.

 

5. Returns Policy

5.1 Samsung Devices

Returns only accepted with an approved RTN (Return Tracking Number).

Request via online@melonmobile.co.za.

Devices must be unused, in original packaging, and returned within 14 days of delivery.

A 10% handling fee may apply unless the return is due to a Melon error.

Faulty devices are subject to inspection and may be repaired, replaced, or credited.

 

5.2 Pre-Loved iPhones

7-Day Out-of-Box Failure (OBF): Refund issued if a technical fault is confirmed and no damage is present.

12-Month Repair Warranty: Devices may be returned for repair (not refund) after 7 days.

Physical or liquid damage is not covered.

Change-of-mind returns are not accepted.

Full returns process available at: devices.melonmobile.co.za/returns

 

6. Lost, Damaged, or Delayed Deliveries

If a parcel is lost or delayed by the courier, Melon will assist with investigation and resolution.

Melon is not liable for theft or damage after confirmed delivery.

Damages must be reported within 48 hours of receipt.

 

7. Order Changes & Cancellations

Orders may be amended or cancelled before dispatch.

Address changes cannot be made once shipped.

 

8. Customer Support

For any device enquiries, returns, or for help signing up to Melon Mobile please contact us on WhatsApp: 060 015 0023.

Or email us at online@melonmobile.co.za

 

9. Legal Reference

These terms are a summary.

By purchasing, you agree to Melon’s full Shipping, Returns, and Warranty Policies available at: www.devices.melonmobile.co.za